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AI Use Case Prioritization for Enterprise IT. Moveworks gives enterprises a flexible AI platform with hundreds of built-in use cases that work right out of the box. With a powerful Reasoning Engine designed to plan and execute multi-step workflows, an AI Assistant that helps employees get work done faster, and several other tools designed with enterprise support needs in mind, Moveworks can help you get value from your AI efforts from day one — no heavy development lift required. [...] Moveworks helps organizations act on high-priority AI use cases from day one with hundreds of out-of-the-box use cases, automated employee support and IT service delivery end-to-end, and a platform that can expand across the enterprise without adding AI sprawl. [...] Learn how Moveworks supports enterprises with powerful agentic AI that scales across your whole organization. ## Frequently Asked Questions ###

How Do You Choose an Enterprise AI Agent Platform?. To get there, you need a unified agentic platform that works with your existing tech stack. A unified solution can speed up implementation, increase adoption, and keep you from adding yet another disconnected tool that teams struggle to fit into their workflows. Moveworks is designed to act as the unified, agentic front door to your organization, combining search and action across your existing systems while delivering enterprise-grade governance. [...] Cross-function reach across IT, HR, and Operations is also critical, because business value rarely stays confined to one team. Deep ITSM and HRIS integrations let agents act on employee requests, not just answer them. Moveworks is designed to be the agentic front door to work, unifying search and action across systems with enterprise-grade governance. [...] Ready to discover what a governed, cross-department agentic platform looks like in practice? Explore Moveworks today. ## Frequently Asked Questions ### An enterprise AI agent platform is a governed environment for building, deploying, and scaling AI agents that reason, plan, and act across your business systems within defined guardrails. It applies security, integrations, and oversight uniformly, so agents work across IT, HR, and Operations instead of in one silo. ###

How Does AI Agent Orchestration Actually Work?. Moveworks’ approach starts from the idea that AI should make work flow better by unifying search and action across all of your existing systems, instead of just adding another tool to your stack. The Moveworks Reasoning Engine and AI Assistant are designed to orchestrate requests end-to-end within defined guardrails, while Agent Studio and the AI Agent Marketplace let teams extend that orchestration into HR, finance, procurement, and beyond. [...] Governance, permissions, and human-in-the-loop checkpoints keep autonomous, orchestrated actions secure, compliant, and auditable at enterprise scale. Choosing orchestration means weighing integration breadth and whether one control layer unifies systems or forces you to stitch frameworks together. Moveworks is designed to act as the orchestration layer, using its Reasoning Engine and AI Assistant to resolve requests across IT, HR, and finance systems. [...] MANTECH, a technology services provider to U.S. federal agencies, built its Moveworks-powered assistant across ServiceNow, Workday, Okta, and Slack, then extended it with more than 30 custom agents built in Agent Studio. With this approach, they achieved a 50% reduction in Tier 1 IT staffing needs and a 68% drop in call center volume, all while meeting strict federal security requirements.

Building Agentic AI Architecture for the Enterprise. Moveworks brings the pieces needed for agentic AI into one platform, connecting what employees know, what they need, and what the enterprise needs to do next. [...] Evaluating agentic AI architecture means assessing reasoning depth, memory design, and governance by design. Moveworks delivers all eight architectural components as a unified platform, with a Reasoning Engine designed to plan multi-step workflows, Enterprise Search as the knowledge layer, and Agent Studio enabling custom extensibility across IT, HR, finance, and operations. [...] The Moveworks Reasoning Engine is built to plan multi-step workflows and determine the actions needed to reach an outcome. Enterprise Search gives agents permission-aware access to enterprise knowledge, so info can inform what happens next. The Moveworks AI Assistant can understand employee intent and give people a natural way to ask for help and take action. Agent Studio helps teams create custom, governed agents that work across enterprise systems and workflows.

Employee Experience Software for Enterprise IT Teams. Moveworks is an employee experience platform built to connect search and action across ITSM, HRIS, and collaboration systems through its AI Assistant and Agentic Reasoning Engine. With Tool Studio, teams can also extend governed automation to additional workflows. See what that looks like for your organization by exploring how Moveworks approaches IT help desk automation. ## Frequently Asked Questions ### [...] When evaluating options, enterprise buyers should weigh governance, permissions, and integration depth alongside the everyday interface employees actually use. As an agentic front door, Moveworks unifies search and action across ITSM, HRIS, and collaboration systems through its AI Assistant and Agentic Reasoning Engine. [...] Employee experience software brings HR, IT, and collaboration tools into one place, so employees resolve requests without hopping between disconnected systems. Leading platforms move beyond surfacing links, using conversational AI to help people complete tasks end to end. Consolidating fragmented point tools into a single experience can help cut repetitive tickets for HR and IT teams.

How Is Agentic AI Used in Utilities Operations Today?. Consumers Energy: Using Moveworks solutions has helped the energy provider resolve 35% of employee support requests in minutes and saved 16,000 hours of employee productivity in one year. For utility teams, that’s less time spent tracking down answers and completing repetitive requests. Employees can get help in seconds or minutes from an AI agent, then get right back to work. See how Moveworks can simplify employee self-service across your workforce. ## Frequently Asked Questions ### [...] HR self-service can reach employees across locations, delivering tailored, permissioned answers without added support headcount. The Moveworks AI Assistant brings these workforce use cases together in one mobile-first front door across web, chat, and mobile. [...] Agentic AI has the potential to give employees a way to get those requests handled in the flow of work. The Moveworks AI Assistant brings IT and HR support together in one front door, connecting to the systems you use already and giving employees a mobile-first way to get help without adding headcount. Here’s how agentic AI has made a difference for one of Michigan’s leading utility companies:

Do You Need a Workday Alternative or an AI Layer?. Moveworks AI Assistant is designed to orchestrate across Workday and adjacent systems, like knowledge bases, approvals, and workplace services. It becomes your organization's system of engagement, leaving Workday as the system of record. Rather than replacing your HRIS, Moveworks works in tandem with Workday, serving as a unified conversational interface layer to connect workflows and help execute end-to-end requests across systems via secure, permissioned integrations. [...] Search tools surface information, but Moveworks is built to take action. Instead of just showing an employee the leave policy, it can check balances, submit the request, route it for approval, and confirm completion, with enterprise-grade governance enforced throughout. Do more with the tools you already have. Explore Moveworks for HR. ## Frequently Asked Questions ### [...] An AI assistant can help resolve leave requests, onboarding tasks, and benefits questions inside Workday, without a costly replatforming. Moveworks acts as the agentic front door to work, helping resolve HR requests across Workday and adjacent systems without replacing your HRIS.

ServiceNow - Moveworks Senior Consultant - - 369407. Our Moveworks Team is dedicated to delivering AI-powered employee experience solutions that help clients transform their HR and IT service delivery practices. We drive significant cost savings, increased efficiency, a stronger competitive advantage, and improved employee experience through intelligent automation and agentic AI capabilities. Qualifications Required: [...] Leading Moveworks implementation projects and workstreams across discovery, design, build, test, and deployment activities using an agile deployment methodology Establishing user journeys and user stories to support the design and configuration of the Moveworks AI Assistant, including knowledge management, conversational flows, and enterprise search capabilities [...] Configuring and optimizing AI agents, plugins, and integrations within the Moveworks platform to automate employee support workflows across HR, IT, and other enterprise functions Collaborating with client stakeholders and cross-functional teams to gather requirements, document current-state service delivery operations, and support joint design sessions

Moveworks Launches Quick GPT - BigDATAwire. Moveworks is a leading agentic AI assistant, helping businesses transform with a single platform that empowers the entire workforce. Moveworks enables

Announcing: now[dev]26
Here’s what you need to know. 👇

Q: What is now[dev]?
A: A two-day, hands-on experience designed for developers of all levels, to craft real solutions alongside the engineers and product experts who built the ServiceNow platform. 
Use Build Agent and EmployeeWorks. Compete for prizes. Walk away with patterns you can put to work right away. Connect and build with our founder, Bhavin Shah, and Director of Product Management, Ajay Merchia.

Q: When is now[dev]?
A: November 4-5, 2026

Q: Where is now[dev] being held? 
A: The San Jose McEnery Convention Center | 150 W. San Carlos Street in San Jose, California.

Q: How much does it cost? 
A: Register by September 30 to lock in the early-bird price of $295. Standard pricing of $495 goes into effect October 1.

Q: Where do I register? 
A: Secure your spot here: https://lnkd.in/gAvZkc4r

#ServiceNowDev

Developers, the opportunity to learn directly from our team has arrived!

Join one of our upcoming live developer office hours for direct access to our advocate team to tackle your unique challenges.

Current open time slots:
🗓️ Tuesday, September 15 at 7 AM PST
🗓️ Tuesday, September 22 at 7 AM PST
🗓️ Tuesday, September 29 at 7 AM PST

Save your spot! https://lnkd.in/gBpTf7EV

Stay ahead. Build faster. Ship plugins that actually work. ⏩

Stop waiting around. Your team deserves to spend time on what matters.
 
With ServiceNow Otto, the new AI experience that unifies Now Assist, Moveworks, and AI Experience, you have an AI assistant that handles requests to completion, across any department or system. Actions are grounded in your data, policies, approval chains, and organizational structure. Work doesn't just move faster. It gets done right.
 
Learn more: https://lnkd.in/dNQC9Eny

#GetWorkDone #PutAIToWorkForPeople

𝗦𝘁𝗶𝗰𝗸-𝘄𝗶𝘁𝗵-𝗶𝘁-𝗻𝗲𝘀𝘀: the steady drive to move forward and never quit, even when things get hard. ⏩

Life is measured in moments.

Our recognition as a Gartner® Magic Quadrant™ Leader for IT Service Management Platforms as part of ServiceNow is the result of thousands of IT teams resolving issues fast, helping to prevent recurring incidents, and spending their time on 𝘸𝘰𝘳𝘬 that 𝘮𝘰𝘷𝘦𝘴 their business. ⏩

#PutAIToWorkForPeople ➡️ https://lnkd.in/gNvzdr3U

Nearly all 50 U.S. states are now putting AI to work with ServiceNow, with many customers already deploying EmployeeWorks.
 
The State of Hawaiʻi launched a shared enterprise AI platform in just six weeks. 

The City of Raleigh, North Carolina cut service desk costs by 66%—no in-house AI engineering team required. 

The Office of the Chief Technology Officer, Government of the District of Columbia is targeting 60% faster processing on grants.

The throughline: governed AI, built for government-grade security, keeping people in the loop as agencies scale.
 
Learn more: https://lnkd.in/gkAu7kzX

#GetWorkDone

It's Monday morning. 
500 tickets are in the queue from a new app rollout. 
What's your first move?

Moveworks Review 2026: Features, Pros, Cons & Alternatives. Moveworks is a major enterprise AI service desk platform, especially for large organizations with complex IT and employee support needs. But after ServiceNow’s acquisition of Moveworks, teams evaluating AI helpdesk software should look closely at fit, cost, deployment complexity, Slack-native workflows, and long-term roadmap alignment. [...] Moveworks is positioned for large enterprise deployments with complex system landscapes. The platform offers broad integrations for enterprise tool combinations. For teams prioritizing Slack-native operations, the competitive landscape looks different. IT service desk solutions that turn specific Slack channels into full internal help desks, with structured ticketing, routing, and workflow automation within Slack, reduce the context-switching that can affect employee adoption. [...] Moveworks is generally positioned for larger enterprise evaluations with more complex implementation and procurement requirements. For mid-market teams, it is worth comparing total cost, setup time, admin resources, and pricing transparency against lighter-weight alternatives.

One 'quick question' spirals into 6 emails across 4 departments. Sound familiar?

🙋 Watch this.

ServiceNow EmployeeWorks combines our conversational AI and enterprise search with ServiceNow’s unified portal and autonomous workflows to create an AI experience that goes beyond providing answers. It completes tasks end-to-end. https://lnkd.in/g-MT8mAK
 
#GetWorkDone #PutAIToWorkForPeople

It's hot outside, but our takes are hotter. 🔥

The best work cultures make it safe to share... divergent opinions. Ours happen to be many and mostly food related. 

Swipe through and pick your side. Drop your hottest take below.

#HotTakes #LifeAtMoveworks #LifeAtNow

There's a better way to build and govern AI agents. 
Don't just work hard. Work smart. Explore our developer hub: https://lnkd.in/gs-npidw

Harness a self-service experience that supports your entire enterprise. https://lnkd.in/gvbrhey3

Stop losing top talent because your hiring process moves at the speed of email threads.

From hire to retire, one AI Assistant can simplify and accelerate the entire employee experience.

The government's most critical work deserves better resources.

We're proud to be an official partner of the U.S. Office of Personnel Management (OPM) US Tech Force program, a two-year talent pipeline where tech companies partner with the federal government to put our people and expertise to work solving real government challenges. 

Joining Tech Force alongside ServiceNow, our team will help train and develop early-career technologists while supporting government agencies with the kind of AI expertise they need to modernize critical infrastructure. 🇺🇸

Learn more: https://lnkd.in/gCuMnMmf

#GetWorkDone #FutureOfWork #PutAIToWorkForPeople

Modern enterprises use vast suites of tools, but traditional IT operations weren't built for the pace of modern work. 

IT teams deserve an upgrade; one platform where they can browse use cases, deploy quickly, and see results in seconds. ⏩

One choice can uplevel your entire workforce or leave it to ruin. Choose wisely. 

Transform your employee experience with Moveworks: https://lnkd.in/gNVkK4KN

It's time to make moves. ⏩ 
Bring your toughest questions and challenges to our live product tour. Leave with a clear path to put AI to work for you. https://lnkd.in/gzPkA6jJ

Finance teams deserve an upgrade.

Experience an intelligent front door for your finance and procurement operations. ➡️ https://lnkd.in/giCA4Cgu

🎥 Mike Svec, Sr. Advisory Solution Consultant at Moveworks

⚠️ Finance teams: don't build AI tools from scratch! ⚠️ 

Instead: Pick a custom template. Deploy it to your AI assistant. See it work in seconds, saving you time and money. ⏩

Moveworks = ServiceNow!. [0:28] Moveworks is an agentic AI assistant that employees use as their front door to find information and to take action across their entire business. [0:37] Having that one spot and location that I can go to where I can reliably figure out how to do that thing and solve that problem, is the key. [0:46] I work in between the worlds that are deeply machine learning based and also the world that's more customer facing, more product facing. [...] ### Transcript [0:03] I lead the natural language understanding team at Moveworks. “At Moveworks” Ah! At SericeNow! What am I talking about? [0:13] Moveworks is the AI Application Platform that enables employees across the entire enterprise [0:20] to find answers across all of the business systems and sources of record, and take actions across all these business applications at once. [...] # Moveworks = ServiceNow! ## Channel: ServiceNow 79.3K subscribers 18 likes ### Description 1,879 views Posted: 2026-02-27 The Moveworks team is officially part of ServiceNow! 🙌 Hear directly from our new teammates—on what this means for the future of work. Excited to have these incredible people on board as we transform how enterprises put AI to work.

ServiceNow launches Autonomous Workforce that thinks and acts; adds Moveworks to the ServiceNow AI Platform - ServiceNow Newsroom. "ServiceNow EmployeeWorks is one of the first AI front doors that doesn't just summarize, it completes the work," said Bhavin Shah, senior vice president and general manager of Moveworks and AI for ServiceNow. “Moveworks proves that when AI solves real problems elegantly, people use it. Combined with ServiceNow's 20+-year foundation in workflow automation, we deliver consumer simplicity with enterprise reliability, including the operational guarantees that mission-critical work demands." [...] ServiceNow is bringing the power of Moveworks to the ServiceNow AI Platform and delivering immediate value to customers with ServiceNow EmployeeWorks, a conversational front door for the enterprise. Available where employees already work and collaborate – whether in Teams, Slack, or on any browser – ServiceNow EmployeeWorks connects Moveworks’ conversational AI chat and deep enterprise search with ServiceNow’s unified portal and autonomous workflows, turning intent into coordinated action [...] ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today launched Autonomous Workforce, AI specialists that can execute jobs with the scope, authority, and governance required for enterprise work – freeing people to focus on strategic problem solving and personalized service. Just two months after the Moveworks acquisition close, the company also introduced ServiceNow EmployeeWorks, which combines Moveworks' conversational AI and enterprise search with ServiceNow’s unified

Moveworks Reviews 2026 - Pricing & Verdict | Workativ. Moveworks is widely known for automating IT, HR, and internal service requests through conversational AI. It helps employees get answers, complete workflows, and reduce dependency on support teams. For large organizations with mature ITSM systems, deep ServiceNow usage, and enterprise automation budgets, Moveworks can deliver strong value. [...] ## Popular use cases of Moveworks Moveworks is mainly used by large enterprises to automate common internal support requests and reduce the load on IT and HR teams. Below are the most common ways organizations use Moveworks today: [...] In March 2025, ServiceNow announced plans to acquire Moveworks for $2.85 billion, and the acquisition was completed on December 15, 2025. This brought Moveworks into the ServiceNow portfolio and positioned it more closely with enterprise workflow automation, AI assistants, and IT service management. ServiceNow has also stated that Moveworks can be acquired either as a standalone AI solution or as an integrated part of a ServiceNow deployment, which gives enterprise buyers flexibility but still

ServiceNow completes acquisition of Moveworks. SANTA CLARA, CALIF. – Dec. 15, 2025 – ServiceNow (NYSE: NOW), the AI control tower for business reinvention, today announced it has completed its acquisition of Moveworks. The acquisition advances ServiceNow’s vision to put AI to work for people, combining ServiceNow’s trusted agentic AI and intelligent workflows with Moveworks’ intuitive front-end AI assistant, enterprise search, and agentic Reasoning Engine. Together, the companies will expand the capabilities of the ServiceNow AI platform to [...] “Moveworks accelerates ServiceNow’s vision to put AI to work for people across every corner of every business,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow. “With two decades of workflow intelligence built into a single architecture, we’re powering the agentic AI operating system for the enterprise. Moveworks’ AI Assistant plus ServiceNow’s agentic platform will create an AI-native front door that turns conversations into completed work, [...] “Moveworks was founded to make work effortless, building a powerful AI assistant platform that gets work done,” said Bhavin Shah, CEO of Moveworks. “By joining ServiceNow, we can now scale this agentic strategy for any organization by connecting our AI Assistant and enterprise search, powered by our Reasoning Engine, with ServiceNow’s trusted workflow automation and AI governance. Together, we’ll deliver secure, fast, end-to-end resolution for employees everywhere.”

Moveworks 2026: ServiceNow-owned, no public pricing | eesel AI. Moveworks is an AI assistant platform that enables employees to search and take action across business applications through a unified interface. ServiceNow completed its $2.85 billion acquisition of Moveworks in December 2025. Moveworks continues to be offered as a standalone product within the ServiceNow portfolio, and in February 2026 ServiceNow launched ServiceNow EmployeeWorks, a product that combines Moveworks' conversational AI with ServiceNow's workflow automation platform. [...] Moveworks is an AI assistant platform for large enterprises, and since December 2025 it has been part of ServiceNow, which paid $2.85 billion for it. It is still sold on its own, and in February 2026 ServiceNow launched EmployeeWorks, which pairs Moveworks' conversational AI with ServiceNow's workflow platform. Moveworks helps employees find information and automate tasks across IT, HR, and finance. A screenshot of the Moveworks website homepage, introducing the AI platform for enterprises. [...] At its core, Moveworks is a universal AI assistant. It's designed to understand what an employee needs and then automatically handle the request by connecting to the business applications the company already uses, like Workday, Salesforce, and SharePoint. Moveworks Agent Studio showing an expense policy compliance agent built with scheduled triggers and system actions.

Moveworks Unveils Dynamic AI Platform, Empowering Teams to Build and Deploy Specialized Assistants in Minutes. Moveworks is the leading agentic AI Assistant platform that empowers the entire workforce. It's trusted by over 5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Moveworks has been featured in Fast Company, Bloomberg, Forbes, CNBC, and more. Based in Mountain View, CA, Moveworks is redefining enterprise productivity. For more information, follow Moveworks on LinkedIn or [...] MOUNTAIN VIEW, Calif. – November 5, 2025 – Moveworks, the agentic AI Assistant platform for the enterprise, today announced a transformation to its platform, introducing a suite of new capabilities that allow teams across an organization to easily assemble, deploy, and govern highly specialized AI Assistants designed for the unique needs of every business process or department. [...] Moveworks helps the world’s more prominent companies automate repetitive tasks, freeing employees to focus on high-value work. Named as one of Fast Company’s 2025 Most Innovative Companies in Enterprise, Moveworks has also won the 2024 AI Breakthrough Award, and is on the Forbes Cloud 100 and AI 50 lists. ### About Moveworks

Moveworks Product Release Spotlight Recap: Everything You Need to Know. With the AI Assistant on a brand new, dedicated web app, Moveworks is there for employees in their browsers as the single place where work begins and gets done. Just ask, act, and accomplish. With Enterprise Search, employees can find the right answers and resources, with a purpose-built, context-aware search architecture that understands not only their words, but their world. With Specialized Assistants, every team will be able to build their own domain experts in minutes (with no code). [...] As enterprise AI matures, breadth alone isn’t enough. Leaders now want more control and more depth, with assistants that deeply understand specific functions and processes. Moveworks is excited to introduce our vision for Specialized Assistants: Purpose-built AI Assistants, trained to excel within domains like sales, recruiting, customer success, and more, coming in early 2026. [...] ## The AI Assistant on Web: Work from your browser Moveworks began in enterprise chat apps, meeting employees where they already worked. Now, with the AI Assistant on Web, we meet them wherever work begins. The browser is today’s destination for productivity, and the Assistant can meet employees there too. AI Assistant on Web further eliminates context switching, reduces tool fatigue, and gives every employee a powerful starting point for every task. Here’s what it can do:

AI Agent Orchestration for Enterprise Workflow Efficiency. The right orchestration platform balances intelligence and usability: They help offer reliability, governance, seamless integrations, scalability, and low-code accessibility. Moveworks is a leading solution for end-to-end agentic orchestration. [...] Siloed AI agents might handle specific tasks well, but without orchestration, they can end up creating friction too. Without clear orchestration, users still bounce between systems, and critical processes stall when automations don’t connect. That’s why AI agent orchestration is critical. It ensures your tools work together to automate entire workflows, not just individual steps. Moveworks is purpose-built for end-to-end process automation across your business systems and applications. [...] With out-of-the-box automations, hundreds of AI agents, and broad integrations, Moveworks gives you a clear path to unify your automation strategy and unlock productivity gains across the enterprise. Discover how you can design and orchestrate AI agents across your business with Moveworks AI Agent Builder. ## Frequently Asked Questions ### AI agent orchestration goes beyond rule-based task automation by enabling dynamic, context-aware collaboration across multiple systems and processes.